Return & Refund Policy

At Signature Shawls, each shawl is specially crafted and customized with your name, initials, or 804 design, which makes every order unique. Because of the personalized nature of our products, we maintain the following return and refund guidelines:

πŸ“Œ No Returns on Custom Orders

Since all shawls are custom-made, we do not accept returns or exchanges for the following reasons:

  • Change of mind

  • Wrong size preference

  • Wrong name or spelling provided by the customer

  • Personal dislike of color or design after delivery

Please double-check your customization details before placing your order.

βœ”οΈ Return/Refund Eligibility

We only accept returns or offer refunds in the following situations:

1. Defective or Damaged Product

If your shawl arrives damaged, torn, misprinted, or faulty in any way.

2. Wrong Item Received

If you receive a totally different design, color, or customization than what you ordered.

πŸ•’ Time Frame for Claims

You must contact us within 24–48 hours of receiving your order with:

  • Your order number

  • Clear photos/video of the issue

  • A short description of the problem

This helps us resolve the issue quickly.

πŸ”„ Replacement Process

If your claim is approved:

  • We will replace your shawl free of cost

  • Or issue a store credit (in special cases)

  • Return shipping instructions will be provided if needed

❌ Non-Refundable Situations

We cannot offer refunds if:

  • Incorrect customization details were provided by the customer

  • Product has been worn, washed, or damaged after delivery

  • Claim was filed after 48 hours of delivery

🀝 Our Promise

We take great care in crafting every shawl at Signature Shawls. Customer satisfaction is important to us, and we are always here to assist you professionally and respectfully.

If you have any questions, feel free to contact our support team anytime.