Terms & Conditions

Welcome to Signature Shawls. By accessing or placing an order on our website, you agree to follow the Terms & Conditions listed below. Please read them carefully before using our services.

1. General Information

Signature Shawls is an online store specializing in customized winter shawls. By using our website, you confirm that:

  • You are at least 18 years old, or accessing the site under the supervision of a guardian.

  • All information you provide is accurate and complete.

2. Customization Accuracy

Since our products are custom-made, customers are responsible for reviewing and confirming:

  • Name spelling

  • Initials

  • Number (e.g., 804)

  • Design/color choices

Signature Shawls is not responsible for errors submitted by the customer during checkout.

3. Order Processing

  • All custom shawls require 2–3 business days for processing.

  • Once an order is placed, it cannot be cancelled, as personalization begins immediately.

4. Shipping & Delivery

  • Delivery typically takes 6–8 business days (including processing).

  • Shipping times may vary due to courier delays, weather, or peak seasons.

  • Signature Shawls is not responsible for causes of delay outside our control.

For more details, see our Shipping Policy.

5. Returns & Refunds

Due to the personalized nature of our products, we do not accept returns or exchanges unless:

  • The product is damaged

  • The wrong item or customization was delivered

Customers must report issues within 24–48 hours of delivery.
For more details, read our Return & Refund Policy.

6. Payments

We offer secure payment methods for a safe shopping experience. By placing an order, you agree to pay the full amount displayed at checkout.

7. Intellectual Property

All content on this website—including images, text, designs, logos, and product descriptions—is the property of Signature Shawls.
Use of our content without permission is strictly prohibited.

8. Privacy & Data Use

We respect your privacy. Any information you provide (name, contact number, address) is used only for:

  • Order processing

  • Delivery

  • Customer support

We do not sell or share customer data with third parties.

9. Website Usage

You agree not to:

  • Misuse our website

  • Attempt unauthorized access

  • Copy or resell our products or designs

Any misuse will result in account restrictions or order cancellation.

10. Changes to Terms

Signature Shawls may update these Terms & Conditions at any time. Continued use of the website means you accept any changes made.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our support page or social media platforms.